What should I do if I'm interested in switching from traditional phone service to VoIP?

Here are some important tips when considering going to a VoIP phone service:

  • Confirm with the VSP that they provide E 911 services and are in compliance with FCC Order 05-116.
  • Provide your accurate physical address to your VSP to ensure that emergency services can be quickly sent to your location.
  • Be familiar with your VSPs procedures for updating your address, and promptly update address information in the event of a change.
  • Have a clear understanding of any limitations of your 911 service.
  • Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any.
  • If the power is out or your broadband connection is down, be aware that your VoIP service may also be out. Consider installing a backup power supply, maintaining a traditional phone line and analog phone, or having a cellular phone as a backup.
  • If you have questions about whether the phone service you are receiving is a VoIP service, contact your service provider for further information.

Show All Answers

1. What is Voice over Internet Protocol (VoIP)?
2. How does VoIP differ from traditional home phone service?
3. What is the appeal of VoIP to a consumer?
4. Can you use VoIP service from someplace other than your home?
5. With VoIP, can I talk on the phone and use my computer at the same time?
6. Can you access 911 services with VoIP service?
7. How does calling 911 from a VoIP phone differ from calling 911 from a traditional home phone?
8. What should I do if I'm interested in switching from traditional phone service to VoIP?