Can you access 911 services with VoIP service?

It depends on your VoIP service provider. VoIP is regulated at the federal level, therefore VoIP service providers (VSPs) are not subject to the Commonwealth's E 911 requirement. In June of 2005 the Federal Communications Commission (FCC) issued an Order, (FCC 05-116) mandating that all VSPs deliver E 911 services no later than November 28, 2005.

The State 911 Department has worked with our E 911 service provider and VSPs serving Massachusetts to integrate the technology into our E 911 system. Before a VSP can be approved to provide VoIP service in Massachusetts they must go through a testing process with the State 911 Department to ensure the calls are delivered with complete and accurate information. For a list of VSPs currently approved to provide E 911 service in Massachusetts please visit the State 911 Department page.

Show All Answers

1. What is Voice over Internet Protocol (VoIP)?
2. How does VoIP differ from traditional home phone service?
3. What is the appeal of VoIP to a consumer?
4. Can you use VoIP service from someplace other than your home?
5. With VoIP, can I talk on the phone and use my computer at the same time?
6. Can you access 911 services with VoIP service?
7. How does calling 911 from a VoIP phone differ from calling 911 from a traditional home phone?
8. What should I do if I'm interested in switching from traditional phone service to VoIP?