Why does the dispatcher transfer my call to another agency?

All wireless 911 calls placed in Massachusetts are routed to call takers at regional communications centers or the Massachusetts State Police. If you dial 911 from a cellular phone while in Tewksbury, the call will be routed to the Essex County Regional Emergency Communications Center. Depending on the location and nature of the call, the caller will be transferred to the local 911 center for further assistance.

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1. Can I call 911 on my cell phone and is there a cost involved?
2. Does the 911 call taker know my location?
3. What if I don't know where I am when I call 911?
4. Does the 911 call taker know my phone number when I call 911 on a cell phone?
5. Why does the dispatcher transfer my call to another agency?
6. What do I do if I'm cut off after they answer?
7. Can I keep driving when I call 911 on a cellular phone?
8. Should I program 911 or turn on my auto 911 feature on my cellular phone?